Get inside your consumers’ heads with a usability study
Usability testing involves the systematic observation of persons using a product under controlled conditions. Best conducted by an outside agency or usability expert, usability studies will provide insights into performance, accuracy, recall and emotional response. For example, how many steps did it take Joe to find something to buy on your website or check out? How many mistakes did he make in navigating your site? How much information did Joe walk away with? Was he comfortable on your website or was it a stressful experience?